Craignish Country Club Hotel - Bar and Restaurant Supervisor

Are you looking to work a happy work / life balance, opportunity to work in a fantastic team at the Craignish Country Club Hotel.

about us…….

The Craignish Country Club Hotel is located on the beautiful Fraser Coast at Craignish. This region is experiencing growth in Hervey Bay with Dundowran Beach, Craignish, Toogoom and Burrum Heads expanding quickly.

The  facilities include:- 23 gaming machines,  Bar, Keno, Bottleshop, indoor and outdoor eating areas.

What we can offer you:-

• Job security
• Good support network
• Staff discounts from all our venues
• Great work standards and values
• Free on-site parking
   

Are you ready for a challenge, do you have the experience and skills to apply for this position!

The Role

This role will manage day to day operational aspects of the Hotel, reporting to the senior management team.

Responsibilities include:-

Ensuring employees are offering exceptional customer service to our members and guests
Supervision of staff in Bar and Restaurant
Managing staff performance

Assisting with rosters, covering shifts when needed
Ensuring staff are adhering to Club's S.M.I.L.E standards and values
Ensuring customers are happy with our service and products
Dealing with customer complaints and issues in a timely manner
Ensuring compliance with RSA & RSG as required by legislation
Cash Handling and end of day balancing
Carrying out opening and lock up procedures
Training of new staff
 

Job requirements

To be considered for this role, you MUST have relevant experience, skills and knowledge of the hospitality industry and required certificates:-

Current RSA, RSG, RMLV certificates and licenses.
Current First Aid Certificate
Current Food Handling Certificate
Must be eligible to gain a National Police Certificate for employment
Minimum 2 years supervisory experience in a venue
5 years minimum hands-on beverage and gaming experience
Be a strong team member, willing to adapt to change and follow direction and able to make decisions
Experience with Time In Attendance programs - Eg TANDA
Able to write basic reports on critical events
Able to lead and manage a team and a talent to build and develop relationships and motivate staff
Basic computer skills necessary - Microsoft Office - word, excel and outlook
Have strong communications skills and be results driven.
 

Hours of Work

This position is a full time, hands on position, 38 hours per week on a rotating roster. Shifts range from early morning starts to late finishing times.

Must be available days, nights, weekends and public holidays.

If you are interested in becoming part of the team, and you fit the above criteria please apply for this position.